Customers Want More From Their Vets!
Veterinary practice management is a lot of work due to many time consuming responsibilities. Have you ever taken a step back to try to understand your customers needs? Have your customers ever told you what they really want when it comes to veterinary services? It’s extremely important to add value to your business in order to set yourself apart from competitors while keeping your customers extra happy. Offering extra services can be beneficial to your business. Here are two ideas to consider for your veterinary practice.
1. Online appointment scheduling
You have enough tasks to juggle in one day and you don’t want to take on more responsibility. Who wouldn’t love the ability request appointments at their convenience? When your business is closed, customers most likely have to wait until the next morning to schedule their appointment. Make their lives easier by offering online appointment scheduling. When something is on my mind, I want to take care of it right away so I don’t forget! Online appointment is an inexpensive and efficient option compared to the telephone.
2. Boarding & grooming
Pet owners travel, so they need peace of mind of knowing their pet is in safe hands while they’re away from their loved ones. Even if you aren’t in business to run a dog hotel and salon, it’s worth considering. No one wants to take a dog home from boarding without being properly bathed or groomed. Both boarding and grooming work well together, because as a service grooming can lead to a boarding opportunity, as well as possible medical opportunities.
In order to succeed you must market properly. Ask your customers if they would be interested in boarding their pets with your practice. Many pet owners are willing to a lot of money to know their loved pets are safe with someone they trust. As part of the service, you can offer preliminary exams to check for medical issues.
There are many options to consider to help grow your veterinary clinic. Remember to think outside of the box. If you want to stick with practicing medicine that’s ok, because you can always hire someone to manage these services for you, and you’ll grow your practice while satisfying your patients at the same time.