Track Status and Resolution of Returns
While returns are never fun, you should always be sure to handle them properly. A good, clear return policy is key to your business’ success. One thing you should make sure to do, and to do well, is to track the status and resolution of returns. Tracking returns will help you make sure that all your returns go according to plan, and gives you valuable information on how your return policy is working.
Customers who are unhappy with your product don’t want to have to deal with an endless return process. They want to send their product back and get their refund or store credit as soon as possible.
By tracking your resolutions, you can always know which customers’ returns have been refunded, and which customers still need to be refunded. If you effectively track your customers’ resolutions, you can be sure to have customers who appreciate your return system. Even though they returned the product, a quick resolution and good customer service will make them much more likely to come back to your store in the future.
Tracking the status of your returns is important for two main reasons. First of all, you want to make sure that the products being returned are actually received. You need to make sure all your customers actually send the product back to you so that you can return it to your inventory. Tracking returns status will also give you valuable information for the future. You should be tracking a number of things about the return’s status besides just that it was received back to your store. In particular, keep track of the item being returned, and the reasons for return. If you find that certain items are often being returned for being faulty, you might want to consider dropping those items from your store. You can get a lot of information from returns that can be very helpful towards increasing sales and reducing return frequency.
For a great way to track the status and resolution of returns, check out the Bizelo eRetail Returns Management App, and make returns management easy!