Who Does Returns Management the Best?
There’s no question that a returns management system can work wonders for saving your business time and money. The only problem is knowing what the best returns management system is for your business. There are a number of options out there, and many of them aren’t great options. Here’s what to look for in a returns management solution.
The first and most obvious thing you need in your returns management system is tracking the status and resolution of returns. Your system should make it easy to see all you need to know about a return; if its been shipped back, if its reached your store, and if the customer has been refunded yet. It should also return the product back to stock so you can sell it again. With a returns management system that keeps track of everything you need about a return, you can efficiently manage returns and satisfy customers by making them fast and easy.
Two time consuming tasks involved with returns are creating return merchandise authorizations (RMAs) and generating return shipping labels. With the right returns management system, you should spend almost no time on these. A good application can simplify the creation of RMAs, and generate return shipping labels for your customers. With minimal time spent creating RMAS and return shipping labels, you can free up a lot of extra time to focus on other aspects of your business.
Customers love to experience great customer service when making a return. While they are disappointed about your product, they can still leave with a great view of your store. If you impress a customer with your customer service during returns they are much more likely to come back to your store for future purchases. Your returns management system should integrate your customer support systems. This will make the returns process much smoother for both you and your customer.
If you can find a returns management solution that covers these categories, you will greatly improve your returns management. Bizelo’s eRetail Returns Management App covers all these needs, and can be just what you need to make returns management easy. Don’t just take our word for it, check it out today!