Simplify Creation of Return Merchandise Authorizations (RMAs)
Return merchandise authorizations can be a pain to create, especially since it means the loss of a sale for your business. A Return merchandise authorization is the authorization from a buyer to a seller to send back a product for a refund, replacement, store credit, or repair.
An RMA is a number, issued to customers for all approved returns, and this number is then used to make sure the return is received and properly dealt with. It can be a pain to keep track of return merchandise authorization numbers, and ensure that all products are returned properly and refunded/replaced. Finding a solution to dealing with RMAs can be a great time and money saver for your business.
There are three main steps to creating return management authorizations that make them a bit of a hassle. To produce a return management authorization you need to first get information from the customer about the product being returned, reason for return, and anything the customer wants to add about their return. This information is vital for determining if the return is legitimate, and for considering how to prevent future returns. You then need to respond and accept their return and give them information on what they will receive (refund, store credit, etc.) and how they should ship the product back. Then you need to monitor the return, making sure it is sent to you and received, and that the customer receives their compensation. This makes for an arduous process, and one that is easy to waste lots of time on. Don’t worry, there is a solution!
Your best bet for simplifying the creation of return merchandise authorizations is a returns management application that has an RMA feature. Quality software can be a great solution to saving you time on return merchandise authorizations. A good application will manage all the steps mentioned above, including generating a return management authorization number, sending the required information to the customer, and tracking the return.. Information on that return will be at your fingertips at all times. There really is no better solution than a good returns management application. And where can you find an application that can handle this for you? Bizelo’s eRetail Returns Management App can greatly simplify the creation of return merchandise authorizations, along with all of your other returns management needs. Check it out today!